Terms & Conditions


Goods will be invoiced at prices ruling at the date of despatch. All prices are subject to the addition of Value Added Tax at the rate ruling on the date of the invoice. From time to time we may have to alter prices at short notice. For the Republic of Ireland this could be due to currency fluctuations. Discounts have already been taken for theeducation boards, therefore all prices are net.



All products requested will be delivered by Creative Activity free unless the order is under £100.00 / €150.00 + VAT in which case a service charge of £7.95 /€12.94 + VAT will apply.

Carriage to UK Mainland and other areas will be quoted at time of order.



Goods collected should be supported by an official order form and or some means of identification. Please give as much notice as possible to avoid delay.



Wherever possible non-returnable free packing is used but where cases are necessary to ensure safe transit a normal charge, plus VAT is made for them. The cost of returning these empties would greatly exceed the amount on the invoices so they are marked “non-returnable”.



We do not accept responsibility for the loss or damage when goods are consigned to a third party.



Orders for products not included in the Catalogue or Price List, and those made to order will be accepted only on receipt of an official purchase order and are subject to the following conditions:

(a) Special products correctly supplied against the purchase order are non-returnable.

(b) Delivery items quoted for special products ordered must be in Manufacturer’s pack quantity.



Goods correctly supplied to order are not returnable except by previous agreement and these must be consigned carriage paid to our warehouse within 21 days in their original packing. A handling charge of up to 25% may be incurred. If they are returned faulty they will only be credited if the manufacturer accepts that the product has not been misused, overloaded, incorrectly installed or incorrectly stored. In certain circumstances a faulty product evaluation form will need to be completed. Once a credit is received from the manufacturer we will in turn credit your account. If however the manufacturer confirms that goods were not faulty no credit will be issued.




Claims for shortages or goods damaged in transit must be notified in writing within 24 hours of receipt of the goods.

Claims for non-delivery must be notified in writing within 24 hours of receipt of invoice.



(a) The risk of goods shall pass immediately they are delivered into the physical custody of a buyer or his agents, or otherwise to this order. We shall retain sole and absolute property in any goods as Legal or Beneficial owner until the seller has received full payment for all sums then owed on any account by the Buyer to the Seller and until that time a buyer shall be in possession of the Goods as bailee for us and shall be deemed to have so acknowledged. Until the full invoice price has been paid a buyer shall store the goods separately from other goods and in a manner which makes them readily identifiable as goods delivered by us.

(b) A buyers right to possession of any goods for which the full invoice price has not been paid shall cease if being an individual, he commits an available act of bankruptcy or, being a company, a receiver becomes entitled to present a petition for its winding up or it is resolved that it would be wound up. We shall be entitled in these events to enter at any time and with or without vehicles upon any premises of buyer at which we reasonably believe such goods to be stored and to repossess them.

(c) A buyer shall be at liberty in the ordinary course of business to process and make products from and as our agent, to sell goods for which the invoice price has been paid. The process of any such sales shall be for our account and shall be held in trust for us to the extent of the invoice price of the goods.



Our preferred payment method is BACS or Bank Transfer, We also accept payments from all major Debit and Credit Cards. Cheques should be made payable to Creative Activity and crossed A/C Payee only not negotiable. Each payment remains the responsibility of the buyer until such time it is actually received and acknowledged by the seller. Unless otherwise agreed in writing, payment will be made by the buyer by the end of the month following the month of invoice.



Deliveries made under the contract shall be deemed to have been made in respect of separate sales of each weight, description or quality of goods, which each such delivery may comprise. Unless otherwise specifically agreed in writing payment for each delivery is due on the date thereof and payment of that date or upon the date(s) otherwise so agreed shall be a condition precedent to any further deliveries. The failure of a buyer to pay our invoice in full on the due date shall entitle us to charge interest from the due date at 5% above Bank of Ireland Ltd base rate on the amount of time to time outstanding. Such interests to be compounded at quarterly intervals and to be payable both before as well as after any judgement, provided that we shall not be entitled to recover interest under an invoice where negotiable instrument which has been tendered in payment also carries interest. In the event of any loss or damage or delays to any Goods delivered at our risk to a buyer or to his agent or otherwise to his order notice to the same shall at the same time take all necessary steps to notify the carrier in writing of any such loss damage or delay and shall in all cases where possible enter a not of the same upon the carrier receipt. If by reason of the failure of the buyer to give such notice as provided above we are  precluded from making a recovery from the carrier in respect of the loss or damage or delay complained of then we shall be liable to pay for the goods as though no such damage or delays had occurred.



If after reasonable attempts we have failed to recover monies due to us, slow accounts will be passed to our collection agents who will have the authority to collect monies on our behalf. If this cause of action is implemented the cost of this service will be added to the accrued account.



General price lists are applicable at January and July each year. Monthly special offers are applicable for the months of issue.



The seller will endeavour to deliver the goods within the time agreed, or within a reasonable time if no time is agreed, but in no circumstances will the seller be liable for loss or damage of any kind whatsoever caused directly or indirectly by the delay in the delivery of goods.



These will attract a separate charge, details available from the local Creative Activity Service Centre.



The seller will not be liable for any loss or damage of any kind whatsoever caused directly or indirectly by the non-supply of any goods displayed in the catalogues.



Unless otherwise specified, al quotations will last for a maximum period of six months. When the quotation period expires it is the customer’s responsibility to check out current pricing agreements. All quotations are priced E.O.E.



Creative Activity source and supply, wherever possible, products from Quality Assured Sources. That is, products manufactured under the ISO 9000 series of International Standards. All other products are inspected and checked by Creative Activity to ensure that they meet the Company’s own Quality System requirements. If you have any specific Quality Assurance needs, please make them known at the time of ordering